Your privacy matters deeply to us. This policy explains what information we collect, how we use it, and how we protect it. We keep things simple and honest — because that's who we are.
1. Who We Are
Painting Hub is a Mumbai-based art community and delivery service operating from Shop No. 4, Pali Naka, Bandra West, Mumbai – 400050. We sell original, handcrafted paintings and deliver them across Mumbai. You can reach us at hello@paintinghub.in or +91 98765 43210.
2. Information We Collect
When you interact with us — whether through our website, WhatsApp, or in person — we may collect the following information:
- Contact details: Your name, phone number, and email address, provided when you message or order from us.
- Delivery address: Your home or office address, provided so we can deliver your painting.
- Payment information: We do not store any card or banking details. Payments made via UPI or bank transfer are processed through your own banking apps and are not stored by us.
- WhatsApp messages: Conversations on WhatsApp are governed by WhatsApp's own privacy policy. We retain order-related messages for record-keeping purposes.
- Website analytics: We may collect anonymised data about how visitors use our website (pages visited, time spent) to improve the experience. This does not identify you personally.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- Processing and delivering your painting orders.
- Communicating with you about your order status, delivery updates, and any issues.
- Sending you updates about new paintings, community events, and exclusive offers — only if you've joined our WhatsApp community or consented to receive such updates.
- Improving our website, services, and overall customer experience.
- Complying with any legal obligations that apply to us.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to any third party. We may share limited information only in the following circumstances:
- Delivery partners: If we use a third-party courier, we share your name, address, and phone number solely for delivery purposes.
- Legal requirements: If required by law, court order, or government authority.
Beyond these situations, your personal data stays with us and is never shared commercially.
5. Data Retention
We retain your order and contact information for up to 3 years for accounting, tax compliance, and service history purposes. WhatsApp conversation records for completed orders are kept for up to 1 year. You may request deletion of your data at any time by contacting us at hello@paintinghub.in.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal retention requirements).
- Opt out of any marketing communications at any time by messaging us on WhatsApp or email.
To exercise any of these rights, contact us at hello@paintinghub.in. We will respond within 7 business days.
7. Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies
Our website may use basic cookies to remember your theme preference (dark, light, or canvas mode) and to collect anonymised analytics. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings at any time.
9. Third-Party Links
Our website may contain links to external platforms such as WhatsApp. We are not responsible for the privacy practices of these external services. Please review their privacy policies before sharing any personal information with them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be communicated via our WhatsApp community. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch:
- 📧 Email: hello@paintinghub.in
- 📞 Phone / WhatsApp: +91 98765 43210
- 📍 Address: Shop No. 4, Pali Naka, Bandra West, Mumbai – 400050
- 🕐 Hours: Monday to Saturday, 10:00 AM – 7:00 PM